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Transforming Patient Safety Through Accessible Navigation at MOH Polyclinics

Title: Transforming Patient Safety Through Accessible Navigation at MOH Polyclinics
Subtitle: CAFCO’s Stainless Steel Tactile Solutions for Al-Ahsa Health Cluster
Badge/Highlight: Accessibility Delivered with Precision & Purpose
Hero Image: Polyclinic interior / stainless steel tactile indicators / healthcare corridors
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Project Overview

Project Summary

The Ministry of Health (MOH) initiated an accessibility upgrade across the Al-Ahsa Health Cluster to support visually impaired patients in navigating clinics safely and independently. CAFCO was entrusted to supply and support the installation of high-grade stainless steel tactile indicators across multiple polyclinics.

Key Details:

  • Client: Ministry of Health – Health Cluster (Polyclinics)
  • Location: Al-Ahsa, KSA
  • Project Type: Healthcare Accessibility & Safety
  • Duration: 2 weeks per polyclinic
  • Objective: Strengthen patient safety, accessibility, and mobility through tactile solutions

Challenges

Initial Situation

Before partnering with CAFCO, the project encountered critical challenges:

  • Limited availability of reliable suppliers
  • Confusion around correct material selection
  • Tight installation and activation timelines
  • Stock shortages due to multiple clinics running in parallel
  • Pricing and procurement difficulties

Insight Block:
In healthcare, every delay impacts patient safety — making punctual accessibility installation essential.

CAFCO’s Role

End-to-End Accessibility Partner

CAFCO provided full project support, including:

  • Supply of stainless steel tactile indicators
  • Coordination with contractors and site teams
  • Documentation and compliance support
  • Approvals aligned with MOH standards
  • Planning based on IFC drawings and onsite execution timelines

Feature Line:
✔ CAFCO delivered a customized tactile solution made specifically for the Ministry of Health’s strict compliance requirements.

Our Solution

  1. On-Site Coordination
    Collaborated with engineers and contractors to match drawings, site conditions, and installation requirements.
  2. Structured Delivery Strategy
    Ensured that each clinic received materials within the exact 2-week window.
  3. Installation Support
    Resolved layout issues, surface challenges, and pathway design modifications.
  4. Compliance & Approvals
    Managed submissions, technical documentation, and MOH-mandated compliance processes.

Execution Excellence

How CAFCO Delivered

  • Delivered every batch on schedule without deviation
  • Followed installation timeframes for each clinic precisely
  • Materials packed with high-grade protection to avoid damage
  • Maintained direct daily communication with client teams
  • Eliminated any risk of rework, material mismatch, or supply delay

Project Phase

CAFCO Contribution

Pre-planning

Coordination, compliance, IFC study

Supply

Timely delivery

Installation

Layout corrections, on-site guidance

Handover

Final approvals, QA checks

Results & Impact

Project Outcomes

  1. Faster Completion
    CAFCO anticipated risks early and activated contingency plans, ensuring zero timeline impact across all polyclinics.
  2. Improved Accessibility & Safety
    Stainless steel tactile indicators created safer movement zones for visually impaired patients.
  3. Zero Material Issues
    All materials reached the clinics safely, with zero damage or installation interruptions.

Performance Highlights:

  • 2-week completion for each clinic
  • 100% delivery accuracy
  • Smooth patient pathway creation across all facilities

Public Benefit & Patient Impact

Why This Project Matters

CAFCO’s punctual supply and installation support helped open clinics earlier — benefiting both patients and staff.

Early Access to Healthcare Services

Patients, including visually impaired and elderly users, experienced safe navigation from day one.

Reduced Disruption

Because materials arrived as scheduled, there were:

  • No extended construction hours
  • No noise or corridor closures
  • No disruptions to nearby community environments

Improved Patient Safety

Tactile indicators guided patients through:

  • Entrances
  • Corridors
  • Waiting zones
  • Service counters

Preventing slips, wrong turns, or confusion inside health facilities.

Contribution to Community & Government Services

Better Patient Experience

Visually impaired patients gained independence — no longer relying heavily on staff for movement.

Improved Community Facilities

Polyclinics now meet global accessibility standards, benefiting vulnerable visitors.

Enhanced Internal Mobility

Patient flow became smoother, reducing congestion inside clinics.

Faster Government Service Delivery

Staff could focus on medical services instead of navigation assistance, improving efficiency.

Long-Term Community Benefits

Sustained, Future-Ready Accessibility

CAFCO’s installations provide enduring benefits:

  • Long-term compliance with MOH standards
  • Safer pathways for visually impaired patients
  • Stronger community trust in healthcare systems
  • Improved inclusivity for generations to come

This strengthens patient dignity, safety, and social equality in public healthcare facilities.

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